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Bye Bye Adobe

It was a dull, wet afternoon, so I thought I would have another chat with Adobe “support” and this time focus on just cancelling my subscription. There was not the previous long wait, and in no time at all Subrata was on-line trying to stop me from doing what I wanted to do, and getting me to hand over my phone number which I had already done in the call a few days ago. Turns out the naughty Tahira from the first call had not not updated the number she (?) had so urgently needed; and that Subrata decided he (?) needed it so someone could call me up “in order to charge for the cancellation fee”.

This was a new tactic. Not only had Adobe removed the “cancel” button from the account page, requiring that I use on-line chat; but now apparently I had to sit around waiting for someone to call me to finalise the cancellation; a call I am fairly sure would never come, and if it did it would be in the middle of the night because I doubt Adobe recognise time zones.

I expressed incredulity that this could not be handled on-line, and that my lack of faith in Jesus matched my lack of faith regarding the necessary call. Bluff called, Subhatra then decided to cancel my subscription with no charges; something he (?) could have done half an hour earlier and given me a much warmer feeling about Adobe’s business practices. As it is, I will never go near them again, and neither should you.

If you want the full conversation:

Subrata: Thank you for contacting Adobe membership services.
Subrata: Hi there, How are you doing today ?
Spike: Please cancel my subscription.
Subrata: Sure I will check it for you.
Subrata: Please allow me 1-2 minutes to review your account details.
Spike: OK
Subrata: Is this the plan for Creative Cloud Photography plan you need help with ?
Spike: Yes. Please cancel my subscription.
Subrata: Okay. Please allow me few minutes to check your plan type.
Subrata: May I know the reason of cancellation please as I can see that you have an annual plan ?
Spike: Please cancel my subscription.
Subrata: Okay. I can understand that you want to cancel the membership but it is an annual contract. I will suggest you to complete the contract.
Spike: Please cancel my subscription.
Subrata: I would like to inform you that you get option of digital photo processing and editing for photography plan. You get lightroom, photoshop and adobe bridge to use.
Subrata: I would like to inform you that as you have subscribed for an annual membership, so there is cancellation fee charged which is 50 % of the remaining months as per the terms and conditions shared and accepted.
Spike: I would like to inform you that I am aware of this having used Lightroom since version 1. I am aware of the cancellation fee. Please cancel my subscription.
Subrata: Okay. So, you agree to pay for the cancellation fee. It is 50 % of the remaining months.
Spike: yes
Subrata: Okay. Could you help me with your phone number, just to update in our record.
Spike: I gave this to your rep in the last chat. You don’t need it anyway because I am cancelling and will never deal with Adobe again.
Subrata: I am sorry, I do not see that in your previous conversation.
Subrata: Please help me with the contact number.
Spike: “Tahira: I’ll be glad to help you for the same. Meanwhile,Could you please provide me your phone number , so I can update your profile?” Last week.
Spike: Please cancel my subscription.
Subrata: I am sorry, I do not find it updated. Please help me with the contact number. As we are going to arrange a call back in order to charge for the cancellation fee.
Spike: 66-*****
Subrata: Thank you so much.
Subrata: One moment please.
Subrata: Thank you for your patience.
Subrata: I have placed the cancellation request for you. You will receive a call.
Spike: When?
Subrata: As soon as possible.
Spike: Why can’t this be done online now? I am not confident of receiving a call.
Spike: There is meant to be a method to cancel via my account panel; but the option is not there: https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
Subrata: One moment please.
Subrata: Thank you for your patience. I have canceled your membership with no cancellation as an exception.

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